Player Privacy Policy
At Villaspin we take your privacy seriously. This page explains what information we collect when you use our site, how we use and protect that information, and the choices available to you. We aim to be clear about data collection, account data handling and how we keep your information secure while you play or place bets.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, email address, telephone number and postal address. We also store identity documents submitted for verification, and any communications you send to our support team.
Technical data
We gather technical information including device type, browser, IP address, operating system and basic location data derived from your IP. This helps us deliver the service, prevent fraud and improve site performance.
Transactional and activity data
We record payment and transaction details, deposits, withdrawals and bet or play history. We may also keep logs of your activity on the site such as recent wins, session times and game use to detect problem gambling and to provide customer support.
How we use your information
Your data is used to operate your account, process transactions, carry out identity checks, provide customer support and investigate suspicious activity. We also use aggregated or anonymised data for reporting and to help improve site functionality. We do not use personal data for purposes beyond those necessary to provide our services without asking for your consent.
Data protection practices
We use industry-standard security measures to protect your data in transit and at rest, including secure connections and access controls. Access to personal information is restricted to authorised staff and third-party service providers who need it to perform their duties. We regularly review our security processes to maintain a safe environment for your information.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable core site functions and deliver personalised content. Some cookies are essential for the service while others support analytics or advertising. You can manage cookie settings in your browser or through our cookie controls.
User rights
You have rights in relation to your personal data including the right to access, correct or request deletion of your information where applicable. You can also object to or restrict certain processing and request portability of data provided in a structured format.
Access, correction and deletion
To access, update or request deletion of your data, contact our support team at [email protected]. We will respond to valid requests and explain any information we cannot remove for legal or operational reasons.
Information sharing and third parties
We may share data with payment processors, identity verification and anti-fraud suppliers, and other trusted partners who provide services on our behalf. We require these providers to protect your information and only process it for limited purposes. Villa Spin may also disclose data where required by law or to prevent harm or fraud.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with the date of the latest revision. If you have questions about this policy, please contact [email protected].